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Privacy policy

This policy applies to Technofluid S.A., with registered office at 4340 Awans, rue de l'Estampage 7; hereinafter referred to as "ELNEO".

In order to provide an optimal service, it is essential that Elneo collects and processes your details and other information about you. Elneo attaches great importance to the protection of your privacy and your personal data.

We aim for strict compliance with the relevant legal provisions, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR"). Below you will find information on what data we collect, why we collect it, how long we keep it, your privacy rights and how you can exercise them. 

In order to continue to comply with applicable laws and regulations, ELNEO may adapt its privacy policy at any time, and without prior notice, to bring it into line with new legislation. These adaptations will come into force as soon as they are published.

I. CONTROLLER & DATA PROCESSING
The "data controller" is SA Technofluid, whose registered office is located in 4340 Awans, rue de l'Estampage 7 and whose company number is 0438.681.213. Processing of personal data" means any processing of data that makes it possible to identify a person as a natural person. This includes any processing that may be applied to such data, such as collecting, recording, storing, consulting, using, updating, comparing, adapting, modifying, deleting and destroying the data.

This policy applies to the processing of personal data of our customers, prospects, suppliers, partners, ... in connection with our products and services.

This policy also applies when our customers, prospects, suppliers, partners, ... visit our offices, our points of sale, our website, when they participate in a market research, a survey, a contest, an action or an event, ...

The processing of personal data is only relevant if the customer, prospect, supplier, partner, ... is a natural person. If the customer, prospect, supplier, partner, ... is a legal entity, the policy only applies to the personal data of natural persons that ELNEO processes in the context of the relationship with the customer, prospect, supplier, partner, ... (such as agents, contact persons).

II. PURPOSE OF DATA PROCESSING
ELNEO collects and processes all personal data submitted in accordance with the law and in an appropriate and careful manner. Such data shall be adequate, relevant and not excessive in relation to the specific purposes for which they are collected and processed.

ELNEO processes this data for various purposes. ELNEO only processes the data that is necessary to achieve the intended purpose, in particular in order to
- prepare, execute and terminate the contract
- comply with the legal or regulatory provisions to which ELNEO is subject
- defend its legitimate interests.
If the processing of personal data is not indispensable for one of these reasons, ELNEO will request permission to process the data (e.g. direct marketing).

We collect personal data for the following specific purposes
- to process your request for our products and services
In case of a request for information about our products and services or in case of registration for our newsletter, we may ask you for personal data. Any data received in this pre-contractual phase is only used to provide you with the requested information.

At the conclusion of the contract, ELNEO will ask you for several personal data (name, first name, address, telephone, email, ...).
- to offer you the best service ELNEO uses personal data to ensure the purchase, sale, supply, maintenance, ... of its products and services, as well as for administrative management.
- to improve our products and services

ELNEO may process your sales, usage and service data to evaluate and improve its offer.
- to inform you about our products and services

The data is used to offer you in writing, by telephone or electronically a personalised service of products, services, special actions, which can be interesting for you. ELNEO only uses direct marketing if you have expressly agreed to it. In this case, you are free to withdraw your consent at any time.
- to monitor our services

We may use your data and profile to evaluate our products and services. For this purpose, we use customer feedback (e.g. via market research, satisfaction surveys, ..), data we obtain during interviews or evaluations, customer questions, complaints, ... - to meet legal obligations

In many cases, ELNEO is legally obliged to keep certain personal data and/or to share them with public authorities (e.g. general tax and accounting obligations, ...)
- to guarantee the safety of all
In and around our buildings you may be filmed by our surveillance cameras. The images are only recorded in order to guarantee the safety of goods and persons and to prevent abuse, fraud and other offences.
- The images are also recorded for any other purpose that you have specifically agreed to and in any other case provided for by the legal provisions in force.

III. CATEGORIES OF PERSONAL DATA PROCESSED
Personal data are data transmitted by the client, prospect, supplier, partner, ... both orally (by telephone, following a visit to our offices or sales outlets, an interview ...) and in writing (by post, (online) order form, email, SMS, request for information, registration for a trade fair, survey, etc.).

In order to achieve the objectives mentioned above, ELNEO distinguishes between different types of personal data which
can be combined:
- administrative data: data relating to identity (surname, first name(s), ...) personal data (gender, language, telephone number, e-mail address, etc.), solvency data (billing and payment data)
- technical data: data concerning products, installation, service, ... (model, type, serial number, ... )
- usage data: data obtained during the use of products, installation, services (e.g. M2M, ... )
- any other personal data that requires processing by law

Through various channels (e.g. promotions, actions, our website, ... ), ELNEO may collect personal data on persons who are not (yet) customers of ELNEO in order to offer them the most relevant products and services possible. ELNEO does not collect or process any sensitive data, such as data revealing race or ethnic origin, political, religious or philosophical opinions, health or sexual preferences.

IV. SECURITY
ELNEO employs a number of technical, physical and organisational security measures to ensure the integrity, confidentiality and availability of data. ELNEO has implemented security techniques to protect stored data from unauthorized access, improper use, alteration, illegal or accidental destruction and accidental loss. Only ELNEO employees involved have access to personal data and only to the extent that they need to have it in order to perform their duties. These employees are bound by the duty to respect privacy and to treat as confidential any personal data of which they are aware. Their use is strictly limited to the execution of the tasks entrusted to them.

ELNEO may be obliged to disclose certain data to third parties in order to protect its legal rights or if a legal obligation makes it necessary to communicate this data to the authorities or following a judicial decision.

V. RETENTION PERIOD
ELNEO will not retain personal data beyond the time necessary to achieve the purpose for which we collect it. However, in order to comply with its legal, accounting and fiscal obligations, ELNEO must keep invoicing data for
for 7 years. ELNEO will keep, by legal necessity, certain data (contract, invoices, correspondence) as evidence in case of litigation, until 10 years after the termination of the contract. At the end of the applicable retention periods, personal data will be deleted or made anonymous.

VI. RIGHTS REGARDING THE PROCESSING OF PERSONAL DATA
You have the right at any time to :
- consult your personal data processed by ELNEO You have the right to know the purposes for which they are processed, the recipients, the retention period or the criteria for determining the period, the possible sending of the data to a country outside the European Economic Area, and the existence of an automated decision process.

ELNEO will provide this information in an understandable form.
- to have your incomplete, incorrect, inadequate or obsolete personal data corrected
- in certain circumstances, have your personal data deleted immediately, if :
- the data are no longer necessary for the purposes for which they were collected or processed
- you withdraw your consent to the processing and there is no other legal basis that ELNEO can invoke for (further) processing
- you object to the processing of personal data and there is no justified basis for ELNEO to continue the processing
- your personal data are processed in an unlawful manner
- it is necessary to satisfy a legal obligation
- your personal data was collected while you were still a minor.

However, the data does not have to be deleted if processing is necessary to comply with a legal obligation of ELNEO or to establish, exercise or defend a legal claim.
- to limit the processing of personal data concerning him, when :
- the accuracy of the personal data is contested
- the processing is unlawful
- ELNEO no longer needs the personal data for the original purpose of processing but you need it for the establishment, exercise or defence of legal claims
- as long as no decision has been taken concerning the exercise of your right to object to the processing.
- requesting data portability
You have the right to request ELNEO to retrieve your personal data. This is only possible for data that you yourself have provided to ELNEO on the basis of an authorisation or a contract. You can ask ELNEO to recover the data concerned in a structured, commonly used, readable and exploitable format by a person or computer software or to transmit them directly to another data controller.
- object, by virtue of your particular situation, to the processing of your personal data if the processing is in the legitimate interest of ELNEO or in the general interest. ELNEO will suspend the processing of the data concerned, unless ELNEO can demonstrate that there are compelling legitimate grounds for the processing which override yours, or if the processing of the data is related to the establishment, exercise or defence of legal claims.

Where personal data is processed for the purposes of prospecting and direct marketing, you have the right to object at any time to the processing of your personal data for such purposes.

You may exercise your rights to privacy free of charge, unless your request is manifestly unfounded or exaggerated. In this case, ELNEO has the right and the choice to either charge you a reasonable fee based on the administrative costs incurred or to refuse to comply with your request. ELNEO will respond to your request as soon as possible and in any case within one month of receipt of your request. This period may however be extended by two months depending on the complexity and number of requests. In the event of an extension of the deadline, ELNEO will inform you within one month of receiving your request. If ELNEO does not comply with your request, ELNEO will inform you of the possibility of lodging a complaint with a supervisory authority and of appealing to a judge.

VII. CONTACT
If you wish to contact ELNEO regarding this privacy policy, you may do so by email at: gdpr@elneo.com .

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